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Venezu AS

Our customer makes innovative software solutions to customers all over the world. Their mission is to empower people and organizations to do more with their content. Naturally, their employees are the key contributors to reaching their strategic goals, and they have a large impact on the future of their customers. They are now in the finishing stages of their journey towards becoming a 100% SaaS company and are seeking a Customer Migration Specialist who can continue to innovate and contribute to taking them to the next level.  Our customer is determined to keep attracting new and delighting their existing customers with their products and services. The buyer- and the customer journey are a vital part of this, and this is where you come in!

We are looking for a Customer Migration Specialist and some of the tasks are as follow:
  • Engaging with customers via e-mail, phone and video conferences, and the occasional F2F meeting
  • Identify the best offer for a customer that is migrating to a new license model
  • Advise customers on the best price model
  • Ensure customer retention and grow accounts through better user adoption, migration and upsells
  • Identify opportunities to cross-sell related offerings
  • Proactively plan and communicate with customers via- monthly collaboration and customer needs
  • Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation actions
  • Identify opportunities for increasing customer satisfaction via additional service offerings

Professionally you have:
  • A passion for customer relationships
  • The drive to take initiative and be accountable
  • The ability to prioritize and manage workload effectively
  • The ability to communicate verbally and in writing with customers in a professional and friendly manner
  • Good organizational and analytical skills, ability to plan, track tasks and deliver to agreed timescales
  • The ability to recognize high priority situations and take appropriate escalation actions
  • The ability to handle several onboarding processes simultaneously
  • Very good English in speech and writing – the company has customers and colleagues from all over the world, and fluency in English is a requirement

It would be nice if you:
  • Are comfortable with advising and guiding existing clients to use the products in the best possible way
  • Are curious about new technology and how it can benefit our customers
  • Have experience delivering engaging trainings and workshops
  • Have international experience, through education or working experience

As a person you:
  • Are passionate about customer experiences
  • Are a team player, focused on accomplishing common goals
  • Have the drive and commitment to work in a dynamic environment
  • Work well independently and take responsibility and ownership
  • Have a growth mindset and willingness to learn new things
  • Are positive, solution-oriented, and service-minded
  • Identify with our customers values: Innovative, Responsible, Passionate, and Caring

Our customer offers you:
  • A position in an international environment filled with possibilities for personal and professional growth
  • A position in a company which prioritizes diversity, with 45% of the team made up of women and 35% international colleagues
  • A culture of social interaction and sharing in a diverse and inclusive work environment
  • Access to learning resources, training, and courses
  • Opportunities for employee input and inclusion
  • A workplace that values flexible workstyles, workhours, diversity and is a certified Great Place to Work
  • A company with more than 20 years’ experience with 4.000 customers globally, including the White House Historical Association, the World Food Programme, The Financial Times, Volkswagen and the Metropolitan Police

Our customer encourages a culture of integrity, collaboration, and curiosity. YOU can make a difference
Are you ready to be part of the team that makes great software for customers all over the world? We would like to hear from you!
Please send your application and CV in either English or Norwegian to as soon as possible and at the latest 31st of October 2020.

 

Bransjekategori : IT / Telekommunikasjon / Internett

Bransje: Annet

Kort om stillingen

Firma:
Venezu AS
Darres gate 22
0175 OSLO

Hjemmeside:
Arbeidssted:
Tittel: Customer Migration Specialist
Sektor: Privat
Omfang: Vikariat
Antall stillinger: 1
Utløper: 2020-10-31

Kontakt informasjon

Stein Dale Daglig leder +4798042000