Looking for an unique opportunity in an international company?

Venezu AS

Our customer makes innovative software solutions to customers all over the world. Their mission is to empower people and organizations to do more with their content. Naturally, their employees are the key contributors to reaching their strategic goals, and they have a large impact on the future of their customers.
As a Key Account Manager at our client, you will be part of the Customer Success Team, that ensures the best customer satisfaction and product knowledge for corporate accounts customers all over the world. This role is dedicated to giving customers a great product experience when working with our clients’ software and services. 
The right candidate will have the possibility to grow into several career paths over the next years. 

Responsibilities:
  • Increase customer satisfaction and product use on existing customer base in several countries around the world 
  • Engaging with customers via e-mail, phone and video conferences. 
  • Ensure customer retention and grow accounts through better user adoption, migration and upsells 
  • Identify opportunities to cross-sell related offerings 
  • Proactively plan and communicate with customers via- monthly collaboration and customer needs 
  • Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation actions 
  • Identify opportunities for increasing customer satisfaction via additional service offerings 
  • Stay up to date on knowledge of our clients’ products and services and provide feedback on our products and documentation 
  • Help customers achieve immediate value from their product 
  • Build and maintain meaningful, lasting relationships to build brand ambassadors 
Personal Qualities
  • Are a team player, with good structure skills 
  • Are accountable and solution-oriented 
  • Are curious of new technology and how it can benefit our customers 
  • Have the drive and commitment to work in a highly dynamic environment 
  • Work well independently and take responsibility and ownership 
  • Have a growth mindset and are willing to learn new things 
  • Are positive, and service-minded with good communication skills 
  • Identify with our values: Innovative, Passionate, Responsible and Caring 

Requirements:
  • Minimum 3 years of Customer Success, Account Management or Sales related experience 
  • Have a strong passion for sales and customer relationships 
  • Driven to take initiative and thrives in a fast-paced, high energy team environment  
  • Ability to prioritize and manage workload effectively 
  • Ability to communicate verbally and in writing with customers in a professional and friendly manner 
  • Excellent organizational & analytical skills, ability to plan, track tasks and deliver to agreed timescales 
  • Comfortable with advising and guiding new and existing clients to use our product in the best possible way 
  • Competency in German or French is a benefit
  • As our client has customers all over the world, fluency in English is a requirement as well as Norwegian
We offer you:
  • A central position in an international environment filled with possibilities for personal and professional growth
  • A variety of responsibilities
  • A culture of social interaction and sharing in an open-space and innovative work environment
  • Access to desired learning resources, training, and courses
  • Strong leadership and opportunities for employee input and inclusion
  • A workplace that values flexible workstyles, work-hours and diversity and is Great Place to Work certified
  • A company with more than 20 years of experience, with 4000 customers globally including the White House Historical Association, Wings of Support, The Financial Times, Volkswagen, Metropolitan Police, to name a few.
We encourage a culture of integrity, collaboration, and curiosity. YOU can make a difference!
Are you ready to be part of the team that makes great software for customers all over the world? We would like to hear from you!
Please send your application and CV in either English or Norwegian to as soon as possible and at the latest 30th of September  2020.

 

Bransjekategori : IT / Telekommunikasjon / Internett

Bransje: Salg og markedsføring

Kort om stillingen

Firma:
Venezu AS
Darres gate 22
0175 OSLO

Hjemmeside:
Arbeidssted:
Tittel: Key Account Manager
Sektor: Privat
Omfang: Fast
Antall stillinger: 1
Utløper: 2020-09-30

Kontakt informasjon

Stein Dale Daglig leder +4798042000