Technical Support Engineer - hiring soon

Venezu AS

Our customer makes innovative software solutions to customers all over the world. Their mission is to empower people and organizations to do more with their content. Naturally, their employees are the key contributors to reaching their strategic goals, and they have a large impact on the future of their customers.

Description:
As a Technical Support Engineer at our customer, you have a passion for helping customers and can demonstrate technical prowess. You will be facing customers through e-mail, phone and video conferences, and your communication skills are vital. The Technical Support Engineer is dedicated to providing a great customer experience when dealing with customer and partner inquiries for our cloud-based and on-premises solutions. The candidate for this role will drive customer satisfaction with a combination of product knowledge, technical know-how, and customer engagement.
You will be working in an environment where you will have to manage several projects at simultaneously. Fluency in spoken and written English is a requirement.
Responsibilities:

 
  • Work directly with customers through phone, email, and case management system to resolve issues and fulfill requests
  • Analyze problems, research a solution and present it to the customer in a timely manner
  • Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate action escalating the issue
  • Troubleshoot, replicate, and investigate software, infrastructure and end-user issues
  • Document and escalate more complex issues to higher level technical teams
  • Stay up to date on knowledge of products and services
  • Provide feedback on our products and documentation
  • Assist with operations and maintenance of business systems and internal IT
  • Actively contribute content to internal and customer facing knowledge bases
Personal Qualities
  • You're a team player, with good communication skills and English skills
  • You work well independently and take responsibility and ownership
  • You have a sense of urgency and are solution oriented
  • You have a growth mindset and are willing to learn new things
  • You're capable of managing and processing large workloads
  • You have an interest i and/or experience with different cultures
  • You're curious of new technology and how it can benefit our customers
  • You're positive, easy going and service minded
  • You can identify with our values: Responsible, Caring, Innovative, Passionate
Requirements:
  • Education/Experience: Computer Science Degree or similar, or similar work experience
  • Knowledge on Microsoft Windows Server platform and software
  • Experience with Microsoft Azure Services and Cloud Solutions
  • Experience in cloud migration is a plus, but not a hard requirement
  • Minimum 3 years Customer Service related experience
  • Ability to prioritize and manage workload effectively
  • Able to communicate verbally and in writing with customers in a professional and friendly manner
  • Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timescales
  • Some knowledge of integrations/API is an advantage but not a requirement
  • Excellent communication skills and fluency in English
We offer you:
  • A central position in an international environment filled with possibilities for personal and professional growth
  • A variety of responsibilities
  • A culture of social interaction and sharing in an open-space and innovative work environment
  • Access to desired learning resources, training, and courses
  • Strong leadership and opportunities for employee input and inclusion
  • A workplace that values flexible work-styles, work-hours and diversity and is Great Place to Work certified
  • A company with more than 20 years of experience, with 4000 customers globally including the White House Historical Association, Wings of Support, The Financial Times, Volkswagen, Metropolitan Police, to name a few.
We encourage a culture of integrity, collaboration, and curiosity. YOU can make a difference
Are you ready to be part of the team that makes great software for customers all over the world? We would like to hear from you!
Please send your application and CV in either English or Norwegian to as soon as possible and at the latest 31st of May 2020.

 

Bransjekategori : IT / Telekommunikasjon / Internett

Bransje: Annet

Kort om stillingen

Firma:
Venezu AS
Darres gate 22
0175 OSLO

Hjemmeside:
Arbeidssted:
Tittel: Technical Support Engineer
Sektor: Privat
Omfang: Prosjekt
Antall stillinger: 1
Utløper: 2020-06-12

Kontakt informasjon

Stein Dale Daglig leder +4798042000