Work in a truly international company?

Venezu AS

Service Operations Manager

Our customer makes innovative solutions to customers all over the world. Their mission is to empower people and organizations to do more with their content. Naturally, their employees are the key contributors to reaching their strategic goals, and they have a large impact on the future of their customers.

We are looking for an agile person with leadership skills - someone who can achieve results together with the team. We want a person who embraces change and at the same time brings relevant experience to our customer. The Service Operations Manager will report to and work closely with the CTO.

If you have a passion for technology, love keeping customers happy, and are solution-oriented - keep reading!

  • Driving continuous improvement and align the Service Operations Team’s goals with the overall strategy
  • Overseeing the companies technical transition from an on-premise software vendor to a Software as a Service Provider, by creating, maintaining, and automating operations procedures, monitoring, and hosting of the Managed Services
  • Technical Ownership of the Business Systems, including accounting, billing, CRM, provisioning, and license management – manage the delivery of improvement projects for these components
  • Manage and control the cost of IT Operations and Hosting Services
  • Personnel responsibility for the DevOps team in Norway (currently 2 employees and 1 external consultant)
  • Assist the Development Team in the configuration and maintenance of IaaS and PaaS components
  • Managing and building relationships with other internal teams, such as the development team, Support Team QA team, and customers
  • Ensuring customer satisfaction by securing a high uptime and quality of Service
  • Taking leadership and identifying suggestions to solve challenges best
  • Write and maintain technical documentation for infrastructure, solutions, and services, including bespoke and third-party components
  • Assist the Support Team in their work when support incidents are escalated
  • Run training sessions for the internal staff and partners when needed, and especially related to Hosting and Business Services
Personal Qualities:
  • Are curious about new technology and how it can benefit the customers
  • Have the drive and commitment to work in a highly dynamic environment
  • You're a team player with good communication skills
  • Work well independently and take responsibility and ownership
  • You have a sense of urgency and are solution-oriented
  • Can manage and process a large workload
  • Have a growth mindset and willingness to learn new thing
  • You're positive, easy-going and service-minded, and identifies with following values: Responsible, Caring, Innovative, Passionate
  • More than 5 years of relevant working experience
  • Relevant Education or real-world experience to match
  • Solid understanding of software architecture and technologies
  • Experience with software development, operations and/or delivery
  • English fluency in speech and writing is a requirement 

Our customer offers you:
  • A central position in an international environment filled with possibilities for personal and professional growth
  • A culture of social interactions and sharing in an open-space and innovative work environment
  • Access to learning resources, training, and courses
  • Opportunities for employee input and inclusion
  • A workplace that values flexible workstyles, workhours, and diversity
  • A company with more than 20 years’ experience
We encourage a culture of integrity, collaboration, and curiosity.

Are you ready to be part of the team that makes great software for customers all over the world? We would like to hear from you!
Our customer encourages a culture of integrity, collaboration, and curiosity. Does this sound like something for you? Are you ready to be part of the team that makes our customer grow in the future? We would love to hear from you!
Please send your application and CV in either English or Norwegian to as soon as possible and at the latest 31st of May 2020.


Bransjekategori : IT / Telekommunikasjon / Internett

Bransje: Annet

Kort om stillingen

Venezu AS
Darres gate 22
0175 OSLO

Tittel: Service Operations Manager
Sektor: Privat
Omfang: Prosjekt
Antall stillinger: 1
Utløper: 2020-06-12

Kontakt informasjon

Stein Dale Daglig leder +4798042000